Clients of Murph Consulting get put on a maintenance schedule. This maintenance will occur every 4 or 6 months, depending on the client. Maintenance tasks include: installing all security patches, manually checking on backups, running anti-virus and anti-malware scans, updating all software that needs to be, and a list of about 6-7 other items. In general, we are doing this to stop software from popping up and annoying our users, checking on the health and wellness of the computer, and pro-actively looking for future problems that haven’t manifested yet. We do these maintenance tasks remotely at night so as to not disrupt your workday.

These same maintenance tasks can also be run “on demand” if a particular computer isn’t performing as it should.

Backups are critically important to everyone. If you’re not backing up, you should be. It’s a conversation we have on day one with a new client. Our clients typically have two backups. A local and cloud-based backup. Local backups are great for a quick restore of a lost or corrupted file. Cloud backups are great for when bigger problems arise. Both are important to all clients. We use programs that email us with any backup issues that arise, even if one file doesn’t back up. We’re then able to remote in and fix whatever problem has arisen.